Student Appeals and Complaints

Student Appeals and Complaints

UoJ has established clear and transparent processes for resolving student concerns. These fall into two main categories: appeals and complaints. The process for each type of appeal or complaint is described below.

Student Appeals:

• Registration and enrollment appeal
• Medical withdrawal request
• Academic suspension appeal
• Financial aid and student academic progress (SAP) appeal
• Academic integrity appeal
• Student conduct and the judicial process
• Course Grade Appeal Policy (Grading Policies page)

Student Complaints:

• Complaints about Courses or Instruction - Students with concerns about a course should seek first to resolve problems by discussion with the faculty member. If this is not feasible, or if, after discussion between the student and professor, the matter is not resolved, the students may pursue additional avenues.
• Non-Academic Complaints - Students with complaints about non-academic campus issues should contact The Solution Center. Complaints registered with the Solution Center will be forwarded to the appropriate department or office for response.
• Reporting Concerns to Governing Bodies - Students with a significant, systemic concern about UoJ may also file a complaint with the New England Commission on Higher Education or with the Commonwealth of Massachusetts Department of Higher Education.